Privacy Policy

Who we are

Miglani Builders Limited is a company registered in England and Wales, company number 09895409. We are the controller of the personal information described in this policy. If you have any questions about it, contact us using the details on our contact page.

What information we collect

When you use the enquiry form on this website we collect the information you enter:

• Your name, email address and phone number
• The type of enquiry: a general question, a quote or a site visit
• The service you are interested in, if you choose one
• Your postcode and preferred site visit date, if you give them
• The message you write

To limit spam and repeated submissions, the website also reads the IP address your enquiry comes from and keeps it only briefly in the server’s memory. It is not saved with your enquiry. Our hosting providers may also keep standard server logs, which can include IP addresses.

If you phone us or contact us in another way, we will also have the details you share with us. We do not ask for more than we need to respond to you.

How we use it

• To reply to your enquiry
• To prepare and send you a quote
• To arrange a site visit
• To keep a record of our dealings with you, and to meet our legal and accounting obligations

Our lawful basis

We use your information because it is necessary to take steps at your request before entering into a contract, and because we have a legitimate interest in responding to enquiries and running our business. We do not send marketing emails through this website.

Who we share it with

We do not sell your information. We use trusted service providers that process it on our behalf, such as those that host this website and its database and deliver email. They may only use it to provide their services to us. Some providers may process information outside the UK, in which case we rely on appropriate safeguards required by data protection law.

WhatsApp

The website has links that open WhatsApp. If you choose to message us there, WhatsApp’s own terms and privacy policy apply to that conversation, and we will see the number and messages you send us.

Confirmation emails

If you give an email address, we may send you a short automatic confirmation that we have received your enquiry, and we will use it to reply to you.

How long we keep it

We keep enquiries for as long as we need them to deal with your request and for our business records, and then we delete or anonymise them. If your enquiry leads to work, we keep the records we need for the job and to meet our legal obligations.

Your rights

Under UK data protection law you have the right to ask us for a copy of your personal information, to have it corrected, to have it deleted in some circumstances, to restrict or object to our use of it, and to receive it in a portable form. To exercise a right, contact us using the details on our contact page.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Information about cookies is on our Cookie Policy page.

Changes to this policy

We may update this policy from time to time. The current version is always the one on this page.